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Contact Us
We're here to help you bring your memories to life
Get in Touch
We'd love to hear from you! Send us an email and we'll get back to you as soon as possible.
General Support
For app help, billing questions, technical issues, and general inquiries
[email protected]Response Time
We typically respond within 24 hours during business days
Monday - Friday, 9 AM - 5 PM GMT
What to Include in Your Email
- Describe your question or issue clearly
- Include your device type (iPhone/Android)
- For technical issues, mention any error messages
- For billing questions, include your order details
Frequently Asked Questions
Quick answers to common questions about PhotoToLife.
How long does it take to create a video?
Video generation typically takes 1-3 minutes. You'll be notified when your video is ready.
What happens if my video generation fails?
If generation fails due to technical issues, your credit will be automatically refunded. You can also retry for free.
Can I delete my photos and videos?
Yes, you have full control over your content. You can delete individual projects or your entire account at any time.
Is my data secure?
Absolutely. We use industry-standard encryption and never share your photos with third parties. Read our Privacy Policy for details.
How do I purchase credits?
Credits are purchased securely through your device's app store (Apple App Store or Google Play Store).
Do credits expire?
No, your credits never expire. You can use them whenever you want to create videos.